Shipping and Delivery

Shipping and Delivery Policy

At Vortexa, we partner with trusted third-party courier services to ensure your orders are delivered safely and on time. This policy outlines how we manage shipping and delivery for your convenience and peace of mind.

Shipping Process

• Once your order is confirmed
• Our third-party shipping partners will handle the delivery to the address provided at checkout.
• You will receive a tracking number via email or SMS to monitor the status of your shipment.

Delivery Timeframe

• Standard delivery typically takes 3-5 business days, depending on your location.
• Remote areas may require additional time for delivery.

Shipping Charges

• Shipping fees, if applicable, will be calculated at checkout and displayed before you confirm your order.

Damaged or Missing Items

We take great care to ensure your order arrives in perfect condition. However, if your item is damaged during shipping, we offer a hassle-free refund policy:

1. Timeframe for Reporting Issues:
   • If your product is damaged, please contact us within 2 days of delivery.
2. Required Documentation:
   • Email us at vortexashops@gmail.com with the following:
     • Order number
     • Description of the damage
     • Clear photos of the damaged product and packaging
3. Resolution:
   • Once your claim is verified, we will issue a full refund to your original payment method.

Undeliverable Orders

• If an order cannot be delivered due to an incorrect address or absence of a recipient, it will be returned to us. Additional shipping charges may apply for redelivery.

Thank you for choosing Vortexa. We are committed to providing a reliable and seamless delivery experience.